Contact the Rates & Review Team
Who We Are
The Rates & Review Team (RRT), housed within CALES Business Services (CBS), was established in 2014 to lead the College in continuous process improvement and business improvement efforts.
Our Vision
To be a collaborative partner, championing best practices and fostering a culture of continuous improvement.
How we can support you…
- Facilitate Lean Improvement Efforts
- Provide training to unit staff
- Provide unbiased and professional guidance on managing business challenges
- Support Rate Study activities
- Provides temporary office continuity
Resources Matter – We are accountable and transparent, and have an omnipresent responsibility of public stewardship and accountability. We are committed to managing our resources in a way that is consistent with expectations for the College.
Ideas Matter – We value innovation, creativity, and resourcefulness. We support data-informed decision-making, and utilize industry best practices and approaches that have proven effective over time.
Teamwork Matters – We strive to build trust by fostering teamwork, demonstrating open communication, and remaining flexible and adaptable to meet the College’s needs.
Process Improvement Trainings
These training videos aim to provide practice using helpful tools that you can take and implement in your every day practices to increase efficiency in your business operations and processes.
Rapid Cycle Process Improvement
Process Mapping for Operational Success
Business Office Academy
The intent of these trainings is to provide professional development training resources and review of skills needed for various levels of business office staff within the College.
Visit the Business Office Academy page!