Desktop Support & IT

NetID+ Phone Option Phase Out

As the phone call option for NetID+ gets phased out, installing Duo on your smartphone is the preferred replacement option. Set up instructions can be found here (watch this video and the following video).

However, in case you lose or damage your phone, you should set up one - or several - of these backup options.

Print Bypass Codes – print these and put them in your wallet. https://netid-plus.arizona.edu/manages/

bypass-codes.png

(Instructions: https://youtu.be/I5mrtttcK28)
Install Duo on an old Android Phone, iPhone, iPod Touch, or tablet – it does not need to be connected to the internet, except for one time during installation. (Instructions: https://youtu.be/Tn0Xbgab_SU)
Set up a Lifeline to a home landline or spouse/roommate/friend cell phone. (Instructions: https://youtu.be/Ss0WGbt4Mgw - DEMO: skip to 4:17)
Purchase a Token device that can go on a keychain. (YubiKey instructions https://youtu.be/X8duBEFOUX4)

The keychain devices are on sale at the bookstore – shipping is estimated at $4.95. They cannot take a p-card online.
http://shop.uabookstore.arizona.edu/main/wildcats/two-factor/device

They can also be bought online at
$11.50 - https://shop.ftsafe.us/products/otp-c100-h41
$45-$70 - https://www.yubico.com/store/#yubikey-5-series (Must be one of the 5 Series)

Cheaper Option – Push a button, six-digit code pops up on the screen – then manually type in the code in WebAuth. This option requires no software set up, but is bulkier and has a battery life of 3-5 years.
More Expensive Option – YubiKey - Smaller form factor and water-resistant. Plugs directly into your compter’s USB port. Touching the device prints code for you. – no need to manually enter the code. There is no battery.

There is an additional video that explains how to update NetID+, but please reach out to your IT Professional if you need assistance with replacing the telephone option with one of these methods.

24/7 IT Support Center

(520) 626-TECH (8324)

Live Chat 24/7 Support Help

In person: The 24/7 IT Support Center is located in room 203 in the Martin Luther King, Jr. Building located at 1322 E. 1st Street (at the corner of Mountain Ave. and 1st Street). Use your CatCard to enter the building between 10 PM and 6 AM.

24/7 technical consultants are available in person, by phone, or over chat to assist with campus applications and services. They can also help you with your personally owned computer or device.

UAService (online form): http://uaservice.arizona.edu

Services available:

Supporting applications such as CatMail, UAConnect, D2L, UAccess, and NetID
Troubleshooting problems on student, faculty, or staff computers
Installing operating systems and software. Software licenses must be provided by the customer.
Removing spyware and viruses
Removing unwanted software
Installing wired or wireless networking cards
Troubleshooting network problems
Taking reports of problems with the UA wired or wireless network
Info on location of campus computer labs, on-campus training, and obtaining off-campus assistance.

CALES

Cooperative Extension